At sometime in the afternoon today, I was alerted by the business that SQL reporting services is down. The first thing I checked was to open a report. I saw the following error message on the browser.
The report server has encountered a configuration error. Logon failed for the unattended execution account. (rsServerConfigurationError)
Log on failed. (rsLogonFailed)
The report server cannot open a connection to the report server database. A connection to the database is required for all requests and processing. (rsInternalError)
Login failed. The login is from an untrusted domain and cannot be used with Windows authentication.
I did not understand this as I have checked the same report 10 minutes ago. So checked the databases and all the connections. Everything seems fine. Now checked the application logs on the server and the errors came up indicating the service accounts access is denied. I was surprised and asked the System Administrator if the permissions were changed on the Active Directory account. The permissions seems to be fine but for some reason the account is locked out. Upon investigation I realised that one of the administrators was trying to use the SQL service account for installing a new SQL server box and typed the password wrong as many a times to make the lockout happen.
Lessons Learnt
a. create a seperate SQL server account for each Live SQL Server Instance
b. Make sure you dont type the password wrong for the Service accounts














